FAQ
Frequently asked questions
Ordering, samples, lead time and technical questions about our shielded drag chain cables.
What is the minimum order quantity?
200 m per item. The price per metre depends on the quantity: larger orders get a lower price, so tell us the quantity you need and we will quote for it.
Can I get a sample before ordering?
Yes. We send 1 to 2 m of standard items free of charge so you can check the construction and flexibility. You pay the courier freight. Samples of custom constructions are quoted separately.
How long does production take?
About 7 to 10 days after order confirmation for standard constructions. Custom constructions take longer; we confirm the date with the quotation.
How long does shipping take?
As a guide: express courier about 5 to 8 days, air freight about 7 to 12 days, sea freight about 25 to 40 days to Europe and North America. Actual time depends on destination and customs.
Which jacket should I choose, PUR or PVC?
PUR for oil, coolant, abrasion and the longest flex life. PVC for indoor machines with little oil exposure, where cost and flame retardance matter more. See the selection guide for a side-by-side comparison.
Can you make a cable that is not in your tables?
Yes. Core count, cross-section, insulation and jacket material, jacket colour and printing can all be made to order.
Can you match a cable I already use?
Send us the brand and part number, or its data sheet. We compare construction and motion data and propose the closest equivalent, with any differences stated.
Do you offer private labelling?
Yes. The jacket can carry your own print legend.
How is flex life rated?
Each series is rated in cycles at three bend radii, 7.5×D, 10×D and 12.5×D, where D is the cable outer diameter. Ratings come from the manufacturer's drag chain testing; ask us for the test conditions behind the item you need. A larger bend radius gives longer life.
Which certificates can you provide?
Products comply with RoHS and REACH. Certificate copies and test reports for the items you order are provided on request with the quotation.
What do you need from me for a quotation?
Number of cores or pairs, cross-section, quantity in metres and your destination. Travel length, speed, bend radius and oil or temperature conditions help us confirm the right series.
Something else? Ask us directly.